Ultimately, the success or failure of an incident response team is defined by its reaction to events within a constrained time frame. As data breach notification laws whittle down the notification windows, incorporation of time management best practices into an incident response plan can make all of the difference.
LEO’s incident response framework is inherently built upon the concept of time sensitivity, and thus employs a multitude of processes to streamline communication and accelerate decision making.
Anyone who has been on a three-hour call that should have taken fifteen minutes understands the negative impact of inefficient planning. Effective time management in an incident response environment benefits from a number of processes, the majority of which are already embedded in LEO’s incident response framework:
1) Go/No Go decision points
2) Cross-referenced procedural steps
3) Embedded links to relevant rules and directives
4) Compartmentalized, version-controlled reference materials
5) Affirmative reminders to close out actions
6) Team notification steps
7) Streamlined coordination processes
8) Status notification protocols9. Pre-built communication templates
LEO’s classes on communication protocols center around conveyance of relevant information in the most efficient manner possible, helping team members to understand who to talk to, what is important, and how best to relay the information without confusion.