Executive Risk and Cyber Crisis Management

What We Do Differently

Having spent nearly 15 years in NASA’s Mission Control, LEO’s head of Incident Response knows a thing or two about responding to time-sensitive events.

It is no surprise that LEO’s Incident Response framework injects Mission Control best practices into cyber response to provide a unique solution that seeks to transform the industry, streamlining team coordination and communication, reducing risk, and improving overall response efficiency.

Execution from the Plan

LEO’s incident response framework is different, breaking down the plan into a network of targeted procedures, rules, and communication protocols to facilitate seamless collaboration between incident response disciplines

TRAINING FROM THE PLAN

LEO’s framework compartmentalizes the important knowledge sections of the plan, as related to each discipline. This not only accelerates time to certification, but it also provides better training experiences and makes it easier for a team member to maintain subject proficiency

COORDINATING ACTIVITIES

The LEO incident response system installs concrete procedural waypoints that correspond to those in parallel discipline procedures, such that no major team obligations are missed during an event

AUTHORITATIVE DIRECTION

LEO’s incident response framework labels procedural steps by discipline, illustrating coordinated actions for each team member, which in turn gives valuable insight to the director

TEAM COMMUNICATION

LEO leverages lessons from NASA’s Mission Control Center in formulating effective communication processes for the incident response environment

Logging

LEO’s incident response framework provides guidance for how to log events during an incident response activity, including instructions for preferred use of team logging software

COORDINATION WITH CRISIS MANAGEMENT/BUSINESS CONTINUITY

LEO’s incident response framework installs placeholders for cross divisional coordination, easing friction between departments, and helping to identify shared resources to ultimately save money

Time Management

LEO’s incident response framework is inherently built upon the concept of time sensitivity, and thus employs a multitude of processes to streamline communication and accelerate decision making