Coordinating Activites

Taking its cue from NASA’s Mission Control Center, LEO organizes an incident response team into core disciplines.

During time sensitive events, every team member must work together in a coordinated effort to drive resolution. A missed step by one member can negatively impact the entire team. Any Plan lacking cross references between discipline procedures invites mistakes. The LEO incident response system accounts for this, installing concrete procedural waypoints that correspond to those in parallel discipline procedures, such that no major team obligations are missed during an event.

LEO’s incident response framework builds individualized procedures into the plan, adding numbered steps for each action. Not only do these steps provide timed waypoints, but they serve as a means to verbally convey actions, concepts, and directives, thus making it easier for team members to coordinate with each other. In fact, LEO’s entire framework is founded on the premise that no incident response team can be effective without exceptional team coordination practices. Thus, coordination processes are born into each facet of the system.

HIERARCHY OF THE TEAM

Taking its cue from NASA’s Mission Control Center, LEO organizes an incident response team into core disciplines. Depending on the size of the incident response team, and the organizational structure of the company, each discipline may consist of multiple divisions or groups. This allows for

Taking its cue from NASA’s Mission Control Center, LEO organizes an incident response team into core disciplines. Depending on the size of the incident response team, and the organizational structure of the company, each discipline may consist of multiple divisions or groups. This allows for the efficient dissemination of information without suffering from too many cooks in the kitchen. Anyone who has tried to deal with an incident where 40+ people are involved understands how unwieldy the environment can be, in effect restricting the process and slowing the response. LEO’s hierarchal system solves that problem.